Our Pledge

KiddieRail c/o Cardea Solutions (UK) Ltd are completely dedicated to your total satisfaction.

If you have any suggestions or comments please get in touch with us via the Contact us page.

Our Contact details:

KiddieRail c/o Cardea Solutions (UK) Ltd
Unit C4
Broadoak Business Park
Ashburton Road West
Trafford Park
Manchester
M17 1RW
United Kingdom

Phone: 0161 413 0766
Fax: 0161 272 7000
Email: info@kiddierail.co.uk
VAT number: 707-8774-96

KiddieRail is a trading name of Cardea Solutions (UK) Ltd registered in the United Kingdom 3480435

Pricing Information

Carriage prices vary depending on order quantity and product type.
The carriage prices will be indicated at the checkout before taking you through to payment.
For international postage and packaging prices, please contact us on 0161 413 0766 in the UK or
+44 161 869 6550 international.

Making a purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 2-5 business days subject to location and delivery service.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Guarantee and Complaints Procedure

We guarantee your satisfaction, if you are not totally satisfied you can write a formal complaint to the following address:

Customer Services Department
KiddieRail /o Cardea Solutions (UK) Ltd
Unit C4
Broadoak Business Park
Ashburton Road West
Trafford Park
Manchester
M17 1RW

We aim to have responded to your complaint and have it resolved within 14 working days.

Reaching Us

If you need to reach us, please send us an email via the Contact us page on the website, alternatively, you can call on 0161 413 0766 (International +44 161 869 6550), fax us on 0161 272 7000 or write to us at:

KiddieRail c/o Cardea Solutions (UK) Ltd
Unit C4
Broadoak Business Park
Ashburton Road West
Trafford Park
Manchester
M17 1RW