FAQs

FAQs

Frequently asked questions (FAQs)

Q: How durable is the KiddieRail?
A: KiddieRail has passed extensive testing and has proven its’ durability, both in in-house testing and at FIRA (Furniture Industry Research Association). For more information regarding testing, see our Testing results.

Q: What colours is KiddieRail available in?
A: KiddieRail is only available in white for the time being, however, we are willing to manufacture KiddieRail in more colours if there is a demand for them in future.

Q: What awards has KiddieRail won?
A: KiddieRail won the 2016 Baby Products Association’s Innovation Award, recognised by a panel of judges for its’ innovative nature.

Q: What tools are required to install KiddieRail? Is it difficult to install?
A: KiddieRail installation requires a drill, a spirit level, a tape measure, a 4m length of string, a pencil and 2 screwdrivers; 1 flathead and 1 crosshead. It is, however, a straightforward process to install, and should take no more than an hour; please refer to our Online Instructions when installing the product.

Q: How many accidents are suffered by children on the stairs every year?
A: According to the Royal Society for the Prevention of Accidents (RoSPA), 58,000 children suffer falls on the stairs each year. That is a staggering 158 per day.

Q: What age range is KiddieRail suitable for?
A: KiddieRail is suitable for any child aged between 18 months to 5 years old.

Q: Is it adjustable?
A: Yes! One KiddieRail will be sufficient to assist and safeguard your child until they are big enough to reach the adult handrail.

Q: Is it supplied with a warranty?
A: Yes, KiddieRail is supplied with a 2 year warranty.

Q: Will it fit onto a winding staircase?
A: Unfortunately, due to the solid and robust nature of the material used to make KiddieRail, it does not have the bend required to be fitted to a winding staircase.

Q: Is it patented?
A: KiddieRail currently has a patent pending in the UK, as well as in India and Germany, and it has been granted a US patent. KiddieRail also holds a registered design right in the UK and is fully trademarked.

Q: What materials is it made from?
A: It is made from Aluminum, as well as Acrylonitrile Butadiene Styrene (ABS), a tough, shatter – resistant material that gives a slicker finish than polypropylene.

Q: Does it require maintenance?
A: We recommend the occasional checking of screw tightness for your peace of mind, as well as wiping down the rail itself to keep it clean.

Q: Where can I use KiddieRail?
A: KiddieRail lines up to most stair configurations in the UK; see our Stairs Layout page for more information.

Q: What payment methods can I use?
A: We accept PayPal, as well as Visa and Mastercard.